Finance and Shipping
Restrictions on customers
Please note that due to the high average transaction costs, we must adhere to Anti-money laundering legislation. For new customers, this comes into effect when the transaction value is more than £8,800 (or equivalent in USD or EUR).
Please note that some products are restricted so we typically do a brief check on location and customer information before accepting self-service orders.
Payment options for transactions over £8,800
Please contact us to complete our ‘Know Your Customer’ form for payments in advance (by BACS or Card) above this amount, or apply for a full ‘Credit Account’ for up to 30 days credit, on account. Payments can be made in GBP, EUR or USD.
Shipping
Shipping by default is by FedEx/UPS and typically takes from one to five working days worldwide. All packages are fully insured from us to you.
Our incoterms are DDP (for UK customers) and DAP (for international customers, including EU). Other incoterms may be available on request in special circumstances.
Goods can also be collected from our logistics centre.